Privacy Policy

Introduction

This Privacy Policy outlines how Christchurch Online, operating under the Malta Gaming Authority (MGA) for online operations and the New Zealand Department of Internal Affairs for land-based resort services, collects, uses, discloses, and protects your personal information. We are committed to ensuring the privacy and protection of our players’ data in compliance with applicable data protection laws in Canada.

Data Collection

Christchurch Online collects various types of personal data to provide our online casino services effectively. The data we collect includes:

• Registration Data: When you create an account, we collect information such as your name, date of birth, address, and contact details.
• Payment Details: To process your transactions, we gather financial information, including credit card numbers, bank account details, and other payment-related information.
• Technical Logs: We automatically collect data such as IP addresses, browser types, device types, and log files to ensure the security and functionality of our platform.
• Cookies: Our website uses cookies to enhance user experience, track performance, and remember user preferences.

Purpose of Data Usage

The personal data we collect serves several essential purposes, including:

• Account Management: To create and manage your user account, and allow you to access our gaming services.
• Marketing Communication: To send you promotional offers, updates, and newsletters, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To protect against fraudulent activities and ensure the integrity of our gaming environment.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may need to verify your identity and monitor transactions.
• KYC Procedures: To ensure we adhere to Know Your Customer regulations, we may require additional documentation to confirm your identity.

Data Sharing

We are committed to safeguarding your personal information and will only share your data under the following circumstances:

• Payment Providers: We share your payment details with trusted third-party payment processors to facilitate secure transactions.
• Verification Partners: Your data may be shared with external verification services for identity and age verification purposes.
• Regulatory Authorities: We will disclose your personal information to regulatory authorities as required by law or to comply with legal obligations.

User Rights

As a player at Christchurch Online, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to our legal obligations to retain specific information.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.

To exercise these rights, please contact our support team.

Cookie Policy

Christchurch Online uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and enable you to navigate our site and use its features.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting information about the pages visited, time spent on the site, and other usage statistics.

You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our security measures include encryption, secure servers, and regular security audits. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

Christchurch Online retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete it.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a prominent notice on our website. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team. We take your inquiries seriously and aim to respond promptly to all requests.

Compliance with Law

Christchurch Online operates in compliance with applicable Canadian data protection laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We ensure that our data practices meet the legal requirements to protect your personal information.

Conclusion

At Christchurch Online, we prioritize your privacy and are committed to handling your personal information responsibly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your trust is essential to us, and we strive to maintain transparency in our data handling practices.